Return & Refund Policy

This Return & Refund Policy explains how GripPixel handles defective items, damaged items, incorrect items, and refund requests.

Returns Accepted Only for Defective Items

GripPixel only accepts returns for products that are defective, damaged on arrival, or incorrect due to our error. We do not accept returns for change of mind, wrong model selection, buyer's remorse, or products that have been used, installed, altered, or damaged during installation.

Report Window

If your item arrives defective, damaged, or incorrect, please contact us within 7 days after delivery. Include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label so we can review the case accurately.

Non-Returnable Items 

Used screen protectors, installed vinyl skins, customized items, opened installation accessories, and items damaged by improper installation, misuse, or normal wear are not eligible for return.

How to Start a Defective Item Return

To request a return for a defective, damaged, or incorrect item, email wt980806@outlook.com with your order number and supporting photos. Please do not send any item back before receiving return instructions from us.

Return Shipping

If the issue is verified as a product defect, shipping damage, or our fulfillment error, we will provide return instructions and cover reasonable return shipping costs when a return is required. Returns sent without approval may not be accepted.

Refunds or Replacements

After we review the issue or receive and inspect the returned item, we will notify you whether a refund or replacement is approved. Approved refunds are processed back to the original payment method. Your bank or payment provider may need additional time to post the refund.

Contact

GripPixel
140 Lowell Blvd, Unit 140
Denver, CO 80219
United States

Email: wt980806@outlook.com
Phone: +1 (321) 844-6675