Return & Refund Policy
This policy applies to adhesive skins, dual-screen protectors and soft protective carrying cases purchased from [BUSINESS NAME]. Please review this policy before requesting a return or refund.
Return Eligibility
To be eligible for a standard return, the item must be unused, uninstalled, undamaged and in its original packaging.
Products that have been installed, attempted to be installed or altered may not be eligible for a standard return because they usually cannot be resold as new.
Return Window
Return requests must be made within [RETURN WINDOW] of delivery.
Requests made after this period may not be accepted unless required by applicable law.
Non-Returnable or Used Items
Adhesive skins and screen protectors are application-based products. Once the backing has been removed, the product has been applied or an installation attempt has been made, the item is generally not returnable as a standard unused item.
Protective carrying cases must be unused, clean and returned in original condition to qualify for a standard return.
Installation-Related Damage
Damage caused by misalignment, stretching, dust, repeated lifting, excessive heat, incorrect model selection or installation error is not automatically considered a product defect.
If you are unsure during installation, stop before continuing and contact us with clear photos. We may provide guidance or review possible solutions based on the situation, but we cannot guarantee a fixed outcome for every installation issue.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us within [DAMAGE REPORTING WINDOW] of delivery.
Please include your order number, a clear description of the issue and photos of the product, packaging and shipping label when relevant.
Return Authorization
Please contact us at [SUPPORT EMAIL] before sending anything back.
Items returned without authorization may not be accepted or processed.
Return Shipping Costs
For returns not related to product damage, defect or incorrect fulfillment, return shipping costs are usually the customer's responsibility.
If the return is approved because we sent the wrong item or the item arrived with a confirmed issue, we will provide the next steps after reviewing your request.
Inspection
Returned items may be inspected after arrival. We may decline a refund if the product is used, installed, damaged, missing parts or not returned in the condition described during the return request.
Refund Processing
Approved refunds are normally processed within [REFUND PROCESSING TIME] after the returned item has been received and inspected.
Refunds are issued to the original payment method unless otherwise required or agreed.
Exchanges
Exchanges may be available depending on product condition, inventory and the reason for the request.
Please contact us before placing a replacement order if you believe an exchange may be needed.
Order Cancellation
Cancellation requests must be sent within [CANCELLATION WINDOW] after placing the order.
If the order has already been processed or shipped, cancellation may no longer be possible.
Return Address
Do not send products to the return address until your return request has been approved.
Return address: [RETURN ADDRESS]
Contact Information
For return and refund questions, contact [BUSINESS NAME] at [SUPPORT EMAIL].